Help Center

Answers to common questions about finding doctors, booking appointments, doctor registration and account management on Docorify.

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For Patients

Creating an account, finding doctors, booking appointments and managing your profile.

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For Doctors

Registering, getting verified, managing availability and handling patient bookings.

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Payments & Billing

Consultation fees, payment methods, refunds and invoices explained.

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Account & Security

Password resets, two-factor authentication, account deletion and privacy settings.

Patient Guide

How do I create a patient account?

Click Register Free at the top of any page. Enter your name, email and a password. Verify your email and you're ready to book appointments.

How do I find the right doctor?

Go to Find Doctors and use the filters:

How do I book an appointment?

How do I join a consultation?

You'll receive a link by email at the time of your appointment. Click the link to join the video or chat consultation directly from your browser — no app needed.

Can I cancel or reschedule?

Yes. Go to My Dashboard, find the appointment and click "Cancel" or "Reschedule" at least 2 hours before the appointment time.

Doctor Guide

How do I register as a doctor?

Visit Doctor Registration. You'll need to provide:

How long does verification take?

Our team reviews submissions within 24–48 business hours. You'll receive an email once your profile is approved and live.

How do I manage my availability?

After logging in, go to your Doctor Dashboard to set your working hours, block unavailable dates and manage incoming booking requests.

Account & Security

How do I reset my password?

Click "Forgot password" on the login page. Enter your registered email and we'll send a reset link within a few minutes.

How do I delete my account?

Contact us at privacy@docorify.com with the subject "Account Deletion Request". We'll process the request within 7 business days and permanently delete all your data.

Still Need Help?

📧 Email us at hello@docorify.com — we respond within 24 hours.
Or visit our Contact page to send a detailed message.